Refund Policy

Last updated: September 2026

Thank you for shopping at Tessvale. We want to make sure you are completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Returns

You have 30 days from the date you received your item to request a return.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by the receipt or proof of purchase

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7–10 business days.

Non-Refundable Items

The following items are not eligible for a refund:

• Sale or clearance items
• Gift cards
• Downloadable digital products

Exchanges

If you received a defective or damaged item, we will replace it at no extra charge. Please contact us within 7 days of receiving your order.

Shipping Costs

Shipping costs for returning items are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).

Contact Us

If you have any questions about our Refund Policy, please contact us at: support@Tessvale.store